Poughkeepsie. . . Dutchess County Commissioner of Social Services Robert Allers has announced the county has contracted with a new provider to provide improved efficiency to clients and medical providers scheduling non-emergency Medicaid trips. Medical Answering Services (MAS), LLC will now provide 24 hour, seven day a week call taking service to book Non-Emergency Medicaid trips.
“We are always looking for ways to improve efficiency and get the maximum value for every dollar spent,” said Commissioner Allers. “Clients and medical providers will find it more convenient and efficient to book Medicaid transportation services through Medical Answering Services.”
MAS officially took over transportation services on December 1st. Clients who need to arrange transportation to medical appointments can call MAS at (845) 244-8995 to arrange for service. Clients and medical providers are encouraged to provide ample lead time, at least five days in advance, to book transportation in order for MAS to maximize routes. Transportation arrangements can be made with a little as 48 hours notice, if necessary.
MAS will utilize the same transportation vendors that clients are already familiar with. Previously, transportation scheduling was only handled Monday through Friday during limited daytime hours. Clients and medical providers will now be able to schedule transportation at anytime, 24hours a day, 7 days a week. MAS will offer Language Line translation services and TTY phone services to better meet the needs of clients who require language translation or have hearing and/or speech impairments. In addition, MAS offers medical providers the ability to place transportation requests through online services, in addition to the traditional phone or fax booking methods.
MAS takes advantage of web-based software to speed up the approval process, generates electronic daily trip sheets for transportation vendors and provides improved billing information in order for the transportation vendors to receive payments directly from the state. According to Health & Human Services Cabinet Director Betsy Brockway, “The service provided by MAS should reduce the overall costs for the County, provide better data for improvement and efficiency in scheduling trips and handle large volume of calls.”
Non-emergency medical transportation is a service provided to Medicaid clients who require transportation to get to medical appointments. The Dutchess County Department of Social Services (DSS) administers the non-emergency medical transportation program under the New York State Medicaid program. In 2007, Dutchess County averaged over 5,400 calls or faxes each month for non-emergency medical transportation.