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New Unified Communications System (UCS)

Computer Information Services Division
Glenn R. Marchi, Ph.D. Commissioner

 

Newspaper graphic - Headline: CHANGES AHEAD!In 2013 the County Office of Central and Information Services (OCIS) completed the two-year implementation of a new network infrastructure and phone system that integrates voice and data services.

The implementation leveraged the existing county fiber optic backbone. As part of this initiative, an IP-based Unified Communications System (UCS) replaced the County’s outdated and expensive PBX-based phone system. This collaborative effort will result in improvements in staff efficiencies as well as a projected 10-year “net” savings of nearly $2 million.

A next phase for 2014/2015 involves implementing many advanced features including:

  • Paging within building through IP phones

  • Automated Calling to County Clients

  • Unified Messaging (Email/Voice)

  • Video Conferencing

Initiatives like the Unified Communications Systems are important as the County looks to find ways to save taxpayer monies and, at the same time, improve staff efficiencies.

Read more about this important initiative:


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