Mass Transit:Regulatory

Regulatory and Forms

Public Works - Public Transit

 


Service and Fare Change Procedure
 



Download the Service and Fare Change Procedure (.pdf)

 

FOIL Requests (Freedom of Information Law)



This form is to be used to obtain information from the Department of Public Works using the Freedom of Information Law.

The applicant should:

  • Download the FOIL Request Form (.pdf)
  • State on the form that the request is for any record that the Department of Public Works possesses or maintains that pertains to a particular incident or problem involving Dutchess County Public Transit.
  • Indicate what the time period is that is being requested.


The applicant will be notified within five (5) days of the receipt of his/her request as to how long it will take to obtain the information as well as the cost if copies are to be made.

Return to:

Laurie Hanlon - Records Access Officer
Dutchess County Department of Public Works Administration
626 Dutchess Tpke., Poughkeepsie, NY 12603

To expedite the process, application can be faxed to Laurie Hanlon, (845) 486-2940; however, the original must also be sent

Full text of the FOIL can be found on the Department of State, Committee on Open Government page.

Still have a question? Email: lhanlon@dutchessny.gov or call (845) 486-2085.

 

Charter Policy



Federal regulations define Charter Service as: Transportation using buses or vans, or facilities funded under the Act of a group of persons who pursuant to a common purpose, under a single contract, at a fixed charge (in accordance with the carrier's tariff) for the vehicle or service, have acquired the exclusive use of the vehicle or service to travel together under an itinerary either specified in advance or modified after having left the place of origin. This definition includes the incidental use of Federal Transit Administration (FTA) funded equipment for the exclusive transportation of school students, personnel, and equipment (CFR 604.5).


A recipient of FTA funds, Dutchess County Public Transit cannot offer charter service if there is a private charter operator in the area that is willing and able to provide the type of charter service that the FTA recipient could provide. To prevent any potential for violating the FTA established rule for the provision of charter service, Dutchess County Public Transit shall not provide any charter services or irregular or in-frequent service where a premium fare is charged unless the charter services are one of the following (as exempted by the FTA):

  • Government Officials (80 hours annually)
  • Qualified Human Service Organizations (QHSO) (qualified groups serving elderly, disabled, and low income)
  • Established agreement with other private operators to provide charter service using FTA funded facilities or equipment.

 

When Dutchess County Public Transit provides charter services as listed above, Dutchess County Public Transit staff shall report its operation to the FTA through its reporting database for reporting this type of activity on a quarterly basis.

Should Dutchess County Public Transit receive any requests for charter services, the request shall be referred to the nearest charter provider in Dutchess County or referred to the FTA Charter Website located at: https://www.transit.dot.gov/regulations-and-guidance/access/charter-bus-service/charter-bus-service-regulations-0 for additional information regarding where to obtain details on private charter services.

To request services from Dutchess County Public Transit as long as the definition is met above, please fill out the Application for Special Bus Services (.pdf) and submit to Dutchess County Public Transit via email to PublicTransit@dutchessny.gov, fax to (845) 473-8662 or mail/drop off to: County Transit Administrator, Dutchess County Public Transit, 14 Commerce Street, Poughkeepsie, NY 12603.

Dutchess County Charter Policy (.pdf)

Title VI of the Civil Rights Act of 1964


 

Dutchess County Public Transit is committed to ensuring that no person is excluded from participating in, or denied the benefits of, its services or programs on the basis of race, color or national origin as afforded under Title VI of the Civil Rights Act of 1964. Dutchess County Public Transit as a federal grant recipient is required by the Federal Transit Administration (FTA) to conform to Title VI of the Civil Rights Act of 1964 and its amendments. Title VI of the Civil Rights Act of 1964 requires that no person in the United States, on the grounds of race, color, or national origin, be excluded from, be denied the benefits of, or be subjected to discrimination, under any program or activity receiving federal financial assistance.

If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with Dutchess County Public Transit, Attn: Title VI Coordinator, 14 Commerce Street, Poughkeepsie, NY 12603, call (845) 473-8424, fax to (845) 473-8662 or email to PublicTransit@dutchessny.gov , place in the subject line: Title VI Complaint.

General Information About Title VI

What is Title VI of the Civil Rights Act of 1964?

Title VI prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving Federal financial assistance.

Dutchess County Public Transit is committed to ensuring that no person is excluded from participating in, or denied the benefits of, its services or programs on the basis of race, color or national origin as afforded under Title VI of the Civil Rights Act of 1964. If you believe you have been subjected to discrimination under Title VI, you may file a complaint.

Title VI Non-Discrimination Policy Statement (.pdf)

Dutchess County Title VI Program (.pdf) - 2015

Poughkeepsie July 1, 2017 Service Change Equity Analysis - March 2017 (.pdf)

How do I file a Title VI Complaint?

You must file a signed, written complaint within one hundred and eighty (180) days of the last date of alleged discrimination.

Download the Complaint Form (.pdf)

The complaint should include the following information:

  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.


The complaint may be filed in writing with Dutchess County Public Transit as follows:
 

Dutchess County Public Transit
Attn: Title VI Coordinator
14 Commerce Street
Poughkeepsie, NY 12603

Complainants may also use the following to initiate the filing of a complaint:

  • By e-mail to: PublicTransit@dutchessny.gov with Title VI Complaint in the subject line.
  • By telephone: Dutchess County Public Transit Title VI Coordinator - (845) 473-8424, TTY/TDD users should use 711
  • By fax to: Attn: Dutchess County Public Transit Title VI Coordinator - (845) 473-8662


The Title VI Coordinator will assist with writing a complaint if the complainant is unable to do so upon request.


What happens to my complaint after it is submitted to Dutchess County Public Transit?

All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by Dutchess County Public Transit will be recorded in the Title VI Database and assigned an ID number by the Title VI Coordinator.

The Dutchess County Public Transit Title VI Coordinator reviews all customer feedback and researches complaints alleging discrimination based on race, color or national origin in a service or benefit. Upon request, the Dutchess County Public Transit Title VI Coordinator will provide appropriate assistance to complainants, including people with disabilities, or who are limited in the ability to communicate in English in accordance with Limited English Proficiency Plan, page 36 of the Title VI Program.

In instances where additional information is needed for assessment or investigation of the complaint, the Dutchess County Public Transit Title VI Coordinator will contact the complainant in writing within 15 working days. Failure to provide the requested information by a certain date may result in the administrative closure of the complaint.

Dutchess County Public Transit Title VI Coordinator will investigate the complaint and prepare a draft written response subject to review by the Dutchess County Public Transit County Transit Administrator. Dutchess County Commissioner of Public Works and Dutchess County Attorney.

Download Title VI Complaint Procedures (.pdf)

How will I be notified of the outcome of my complaint?

Dutchess County Public Transit will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. Dutchess County Public Transit will use its best efforts to respond to Title VI complaints within 60 working days of its receipt of such complaints.

In addition to the complaint process at Dutchess County Public Transit , individuals and organizations may also file a complaint by completing a Federal Transit Administration (FTA) Office of Civil Rights complaint form (.pdf) and submitting directly to the FTA and/or New York State Department of Transportation (NYSDOT). Complaints should be signed and include contact information and should be sent to Dutchess County Public Transit and to:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
TTY: 1-800-877-8339
Voice: 1-866-377-8642
FTA.ADAAssistance@dot.gov

and/or:

New York State Department of Transportation
Office of Civil Rights
Attn: Director
50 Wolf Road, Sixth Floor
Albany, NY 12232
Fax: 518.549.1273
Email: OCR-TitleVI@dot.ny.gov

 

Disadvantaged Business Enterprise



DBE Goal for FY 2015-2017 (.pdf)

Disadvantaged Business Enterprise Program Announcement (.pdf)

Dutchess County Public Transit Disadvantaged Business Enterprise Program (.pdf)

 

Americans With Disabilities Act



Reasonable Modification Procedure (.pdf)

ADA Complementary Paratransit Service Information

 

Program of Projects



Assistance Project for 2014 Fiscal Year (.pdf)

Assistance Project for 2013 Fiscal Year (.pdf)

Assistance Project for 2012 Fiscal Year (.pdf)

Assistance Project for 2011 Fiscal Year (.pdf)

 

Passenger Survey



Dutchess County Division of Public Transit 2014 Bus Passenger Survey (.pdf)


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