Poughkeepsie Transit Study

Public Works - Public Transit



Dutchess County Public Transit is committed to providing transit service that matches the needs of customers, and enhances community value.  In July 2017, the bus system within the City of Poughkeepsie was expanded by Dutchess County to replace the bus service that was discontinued by the City of Poughkeepsie, in an effort to create a more unified regional transit network.

Dutchess County Public Transit has engaged TransPro Consulting to conduct an independent examination of the routes within the City of Poughkeepsie.  The consulting team is tasked with providing a baseline measurement of customer satisfaction and ridership, then using this data to make recommendations for enhanced service that will meet the needs of the riding public in the City of Poughkeepsie.    TransPro will be available to the County for a period of one year from July 2017 and a Local Government Efficiency Grant provided by New York State for $85,000 funds their work.

Scope of Work

Task 1: Communications & Community Engagement

Develop a comprehensive public awareness and information campaign to inform the community, solicit input, and gain support for the expanded transit system within the City of Poughkeepsie. Additionally, improve customer service practices among members of the Dutchess County Public Transit team through holding training sessions with First Transit and Transit Management of Dutchess County employees.

Task 2: Baseline Customer Satisfaction Measurement

Establish a baseline measurement of customer satisfaction among Dutchess County public transit customers who use routes that serve the City of Poughkeepsie. Compare operational performance against impressions of performance with the creation of a Customer Satisfaction Index.

Task 3: Origin-Destination Data Development

Understand travel patterns and demand among customers and non-customers.

Task 4: System Analysis and Recommendations

Create an integrated route network for fixed route service in the City of Poughkeepsie that balances customer demand with cost efficiency.

Activities Completed To Date

To date, TransPro has completed primary data collection including an onboard survey of 117 transit customers as well as boarding and alighting observations at every stop and is currently developing preliminary recommendations.  Thus far, the study has identified five areas of concern to be addressed in the recommendations:

  1. Make the transit system more approachable (easier to understand) for residents and visitors.
  2. Eliminate redundancy and streamline routes with no/low ridership.
  3. Develop synchronized schedules which facilitate quick transfers at the Hub.
  4. Shorten route headways for faster service, and get routes to standard quarterly intervals (30, 45, 60 Mins).
  5. Increase the quality and speed of customer service responsiveness.


On Wednesday, November 15, 2017, Dutchess County Public Transit and TransPro hosted a second public open house to provide an opportunity for transit customers to actively share ideas and learn about the results of preliminary route analysis.  In addition to a series of interactive brainstorming activities a presentation was provided by the consultant and transit staff.

On Friday, December 22, 2017, Dutchess County Public Transit with TransPro’s assistance released a list of proposed fare and service changes for consideration.  This list is because of concerns, comments, suggestions and feedback from the community stakeholders, the riding public and community meetings held in July, November and December.  Dutchess County Public Transit wants input from riding public and the community on this matter.

In January 2018, the employees of Transit Management of Dutchess County participated in a customer service training by TransPro.

In February 2018, a third quarterly public meeting was held to present the proposed transit service changes as a result of the final report recommendations on February 21, 2018.  A summary of the final service changes are below:

Final List of Service Changes

Upcoming is the preparation of the final study, the completion of the customer service training and facilitating of public meetings in February and May to see how recommendations from the final study are working.


Statistics From TransPro Data Gathering Efforts

  • Ridership increased 11.3% since September 2017 when compared to July 2017 data and increased by 23% when compared to the same period in 2016.
  • 78% of customers surveyed ride the bus at least 3x per week*
  • 75% of customers surveyed use transit as their primary mode of transportation*
  • 52% of customers surveyed with cars choose transit for convenience & cost savings*
  • More than 89% of customers feel the buses are safe & clean*

*Statistics based on a survey of 117 customers

Downloadable Documents

TransPro Introduction Presentation (.pdf)

On Board Data Analysis Findings (.pdf)

Customer Survey Findings (.pdf)

Public Open House Materials From November 15, 2017 (.pdf)

Schedule Board at the Open House (.pdf)

City and County Routes Board at the Open House (.pdf)

Presentation at the February 21, 2018 Meeting (.pdf)

Draft Report - February 2018

Final Report - March 2018

Want to Learn More About This Study?

You may contact the Project Leaders for comments, suggestions, thoughts and any questions that you may have on the Study.

Dutchess County Public Transit
Michael Grattini
Dutchess County Transit Administrator
Phone: 845-473-8521
Email:  mgrattini@dutchessny.gov
Dan Suraci
Project Leader
Phone: 888-703-9554, Extension x6
Email: dan@transproconsulting.com

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