Department Info

Health Insurance Counseling

Office For The Aging
Todd N. Tancredi, Director



Dutchess County's Health Insurance Information, Counseling, and Assistance Program (HIICAP) is a federally-funded program from the Centers for Medicare & Medicaid Services through the New York State Office For The Aging. It is part of the State Health Insurance Program (SHIP) network.


HIICAP is staffed by Office For The Aging personnel and trained volunteer insurance counselors. HIICAP counselors provide Medicare beneficiaries with benefit information and explanations on topics ranging from Medicare Drug Plans, supplemental insurance options, Medicare Advantage choices, claims and appeal rights, Medicare Drug Plans and Long-Term Care Insurance and other entitlements and benefits available to seniors.

The service is a source of free, impartial information, problem resolution, and resource materials. It is a cost effective, professional program designed to empower consumers through education and information. Volunteers receive ongoing training in order to keep abreast of changes within the health insurance industry and from regulating agencies.

Please call (800) 701-0501, (845) 486-2555, toll free (866) 486-2555 or email with questions and for information about becoming a HIICAP volunteer. Information about the Health Insurance Information, Counseling, and Assistance Program (HIICAP) is also available in brochure (.pdf) format.

Medicare 101

The Dutchess County Office For The Aging periodically offers a workshop for persons interested in obtaining information on Medicare enrollment, Medicare Advantage Plans, benefits, supplement choices, EPIC and other prescription options, Medicaid and the Medicare Savings Programs and long term care payment choices. The information will be of interest to individuals who are newly eligible for Medicare, current Medicare beneficiaries, and those who want to learn more about the Medicare program. Call 486-2555 or toll free (866) 486-2555 to register for the next class or to request a speaker for your organization. Information on currently scheduled programs can be found by in the Calendar of Events section of this website.

Community Service Workers

Dutchess County Office For The Aging Community Service Workers (CSWs) can assess an individual's eligibility for benefits, including Medicaid, the Medicare Savings Programs, SNAP (Supplemental Nutrition Assistance Program) and others. CSWs can represent older people in obtaining these benefits.

Web Resources The New York State Office For The Aging's sister web site with current information on benefits and health insurance and links to other healthcare sites. The site for current information on Medicare, Medicare Advantage HMOs and Medicare-Approved Prescription Drug Cards. The site of the independent, not-for-profit corporation under contract with federal and state government to assess the quality of health care provided to Medicare beneficiaries and Medicaid recipients. Benefits information for New York's military veterans and members of active duty military personnel and their families. A not-for-profit educational and advocacy organization devoted to ensuring that seniors and people with disabilities on Medicare have access to quality and affordable health care. Personal tool for financial, health, prescription and other savings programs. The web site for the Social Security Administration. The Administration on Aging site that connects older Americans and their caregivers with information sources throughout the country.

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Todd N. Tancredi,Director Todd N. Tancredi
Dutchess County Seal