Emergency Services:All About 9-1-1:Benefits of 9-1-1

Benefits of 9-1-1
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Below are some key benefits that 9-1-1 provides. These all add up to saving time in an emergency “minutes” and even “seconds” can make the difference to your health and safety.

  • There is only one number to remember, so during an emergency you won’t have to lookup the number for police, fire or EMS.

  • Dialing 9-1-1 eliminates the need to determine which emergency response agency to call.

  • Enhanced 9-1-1 land-line technology displays your calling location so you don't have to speak in order for the dispatcher to know your address. Cell phones only provide tower location and an approximate vicinity.  See section on cell phones under the directory. 

  • Our 9-1-1 Center has devices called a Telecommunications Device for the Deaf (TDD) to communicate with hearing impaired callers.

  • Dutchess County’s 9-1-1 Center participates in the nationally recognized Emergency Medical Dispatch (EMD) program which trains dispatchers how to provide callers with life saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free an object from a choking victim’s throat, and even how to administer CPR.

  • 9-1-1 Center has devices called a Telecommunications Device for the Deaf (TDD) to communicate with hearing impaired callers.


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Some Additional Information about Time Savings with 9-1-1

A number of surveys have been conducted on the problems citizens have had in reaching their public safety agencies. These surveys showed that less than 50% of the citizens knew the telephone numbers of their own public safety agencies, and when citizens are traveling, only a very few would know the appropriate agencies, much less the emergency telephone numbers of those agencies. Citizens who did not know the correct emergency telephone number relied on telephone books or dialing “0” for a telephone company operator. Telephone operators have historically provided the citizen who does not know the correct number with assistance through dial "0" service. However, these operators are not highly trained in emergency service requirements and they must search telephone directories for the telephone number to the correct agency.

Average call delays for citizens not knowing the correct number ranged from one to 3.5 minutes, depending upon the agency type and the number of agencies contacted before the correct agency was reached.

These long delays in citizen access to public safety agencies are caused by citizen confusion about agency identification and the lack of easily located emergency number. By utilizing 9-1-1 as a universal emergency number, both these problem areas will be eliminated. The three-digit 9-1-1 number is easily remembered, and trained answering personnel can quickly identify the correct agency and provide the transfer of emergency information to that agency.

The benefits of reduced response time by emergency service agencies are quite clear. A study of the President's Commission on Law Enforcement has shown a direct relationship between apprehension of criminals and low response time. A reduction of an average of only one minute in fire response time possibly could save millions of dollars annually in any state. Finally, a reduction in response time for ambulance and rescue units will reduce the death rate in heart attack, injury accident and other life and death medical emergencies. An important but somewhat less visible benefit of 9-1-1 is the more efficient, more cost-effective, use of scarce emergency service resources for the public benefit.

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