1. Agency identifies a vacancy/need for competitive class position to be filled.  
2. Agency emails the Request for Certification of Eligibles Form (.pdf) to the Human Resources (HR) Exams Unit with copy to HR Associate and Transactions designee. 
3. HR Exams Unit replies to agency with applicable information, either: 
   1. Any eligible list that may be mandatory including promotional, preferred eligible, and/or military lists and instructions regarding requirement to canvass the list. If the list is determined to be mandatory, it must be used and any request for HELPS for the title must be denied.   
   2. Open competitive list and recommendation to canvass the list to allow for a competitive appointment of a qualified applicant, and advisement of the option to make an appointment via HELPS. 
   3. If no list exists, provide advisement of the option to make an appointment via HELPS. 
4. Agencies requesting to proceed with an appointment via HELPS should contact/email their HR Associate to proceed. 
5. Agencies must return the unused open competitive eligible list to the HR Exams Unit indicating that no appointment was made and that they will be using HELPS. 
6. HR Associate will earmark the competitive position and then will create a new HELP roster position number, noting in the roster position comment section the position number of the paired and earmarked permanent position. The new position will include ‘(HELP)’ designation in the title. 
7. HR Associate sends an email/letter with a copy to HR Transactions Unit, informing the agencies of the newly created HELPS roster position number.
8. Agencies will recruit and request verification of qualification of candidate prior to making offer of employment.  
9. Once the application is approved, agencies will submit a Report of Personnel Change (RPC) upon appointment using the HELP title. The timeliness of this RPC is important for documenting time served in the HELPS title for the purpose of a future Qualified Incumbent Examination (QIE).  
10. HELP designations will need to be reflected on the agency’s payroll or else it will be deemed an exception. 

1. Agency identifies a competitive position with a current provisional incumbent that this an approved HELPS title.   
2. Agency contacts their HR Associate and requests creation of position number for HELPS title. 
3. HR Associate will generate a new HELPS position number, earmark the permanent position and noting in the roster card the position number of the paired and earmarked permanent position. The new position will include ‘(HELPS)’ designation in the title.
4. Once HR Associate creates the new HELPS position number, the paired spreadsheet will be updated to reflect the addition.
5. Agencies will submit an RPC upon appointment and include note referencing HELPS. The timeliness of this RPC is important for documenting time served in the HELPS title for the purpose of a future Qualified Incumbent Examination (QIE). 

(Updated 4/15/26)
Account Clerks (HELP)
Account Clerk-Typist (HELP)
Accountants (HELP)
Accounting Clerks (HELP)
Accounting Clerks (NY HELPS Program - Local)
Administrative Assistants (HELP)
Administrative Operations Coordinators (HELP)
Administrative School Secretaries (HELP)
Adult Education Coordinators (HELP)
Agricultural Navigator (HELP)
Agronomist (HELP)
All Abilities Program Director (HELP)
Alternatives to Incarceration (ATI) Workers (HELP)
Animal Control Officers (HELP)
Assistant Communications Director (HELP)
Assistant Director of Highway Construction and Maintenance (HELP)
Assistant Director of Public Health Nursing (HELP)
Assistant Director of Real Property Tax Services (HELP)
Assistant Park Naturalists (HELP)
Assistant Supervisor of Transportation (HELP)
Assistants to School Food Service Director (HELP)
Athletic Trainers (HELP)
Audio Visual Technicians (HELP)
Automotive Services Center Supervisors (HELP)
Behavior Health Specialists (HELP)
Behavior Health Specialists II (HELP)
Budget Assistants (HELP)
Building Inspectors I (HELP)
Building Inspectors II (HELP)
Building Maintenance Mechanics II (HVAC) (HELP)
Building Maintenance Mechanics III (HELP)
Building Maintenance Mechanics III (HVAC) (HELP)
Bus Driver – Assistant Dispatchers (HELP)
Bus Driver – Dispatchers (HELP)
Bus Driver – Office Assistants (HELP)
Campus Guards (HELP)
Campus Safety Dispatchers (HELP)
Case Managers I (HELP Program)
Case Managers I (Spanish Speaking) (HELP)
Case Managers II (CPS) (HELP Program)
Case Managers II (HELP Program)
Case Managers II (HELP)
Chemistry Teaching Laboratory Assistants (HELP)
Chief Communications and Community Engagement Officer (HELP)
Clerks (HELP)
Clerks (Spanish Speaking) (HELP)
Code Enforcement Clerks (HELP)
Communicable Disease Coordinator (HELP)
Communications Specialists (HELP)
Community Benefits Specialists (NY HELPS Program - Local)
Community Engagement Specialists (HELP)
Community Health Nurses (HELP)
Community Investment Program Coordinators (HELP)
Community Mental Health Nurses (HELP)
Community School Administrators (HELP)
Constituent Outreach Representatives (HELP)
Consumer Services Inspectors I (HELP)
Crime Analysts (District Attorney) (HELP)
Crisis Intervention Workers (HELP)
Custodial Supervisors (HELP)
Custodians (HELP)
Cybersecurity Administrators (HELP)
Cybersecurity Analysts (HELP)
Deputy Building Inspectors (HELP)
Director of Highway Construction and Maintenance (HELP)
Director of Human Resources (City of Beacon) (HELP)
Director of Public Health and Disease Prevention (HELP)
District Family Advocates (HELP)
District Family Advocates (Spanish Speaking) (HELP)
Domestic Violence Outreach Workers (HELP)
Employment and Training Assistants (HELP)
Enforcement Technicians (HELP)
Environmental Program Director (HELP)
Erosion and Sediment Control Officers (HELP)
Evidence Technicians (HELP)
Executive Aides (HELP)
Family Peer Advocates (HELP)
Financial Analysts (County) (HELP)
Grants Program Coordinators (HELP)
Grants Program Coordinators (Schools) (HELP)
Head Building Maintenance Mechanics (HELP)
Head Custodians (HELP)
Heating and Ventilating Supervisors (HELP)
Heating and Ventilating Technicians (HELP)
Helpline Crisis Counselors (HELP)
Helpline Crisis Counselors II (HELP)
Homeless Shelter Director (HELP)
Human Resources Assistants (HELP)
Human Resources Generalists (HELP)
Information Services Specialists (HELP)
Information Technology Business Administrators (HELP)
Infrastructure Managers (Schools) (HELP)
Instructional Technology Support Assistants (HELP)
Intake Workers (HELP)
Investigators (District Attorney) (HELP)
Junior Accountants (HELP)
Junior Planners (HELP)
Legal Secretaries (HELP)
Librarian Trainees (HELP)
Librarians I (HELP)
Librarians II (HELP)
Librarians Ill (HELP)
Library Aides (HELP)
Library Assistants (HELP)
Library Assistants (Spanish Speaking) (HELP)
Library Clerk/School Monitors (HELP)
Library Clerks (DCC) (HELP)
Library Clerks (HELP)
Medicolegal Death Investigators (HELP)
Microcomputer Network Support Specialists (HELP)
Microcomputer Software Assistants (HELP)
Microcomputer Systems Specialists (HELP)
Microcomputer Technicians (HELP)
Microcomputer Virtualization Support Specialists (DCC) (HELP)
Microcomputer/Word Processing Support Assistants (HELP)
Microcomputer/Word Processing Support Assistants (Schools) (HELP)
Motor Vehicle Clerks (HELP)
Municipal Administrative Assistants (HELP)
Municipal Secretaries (HELP)
Network Administrators (DCC) (HELP)
Network Administrators (HELP)
Network Administrators (PKC) (HELP)
Network Support Specialists (HELP)
Network Support Specialists-Law Enforcement (HELP)
Nurse Practitioners (HELP)
Occupational Therapist Assistants (Schools) (HELP)
Occupational Therapists (Schools) (HELP)
Office Assistants (NY HELPS Program - Local)
Office Managers (HELP)
Office Systems Specialists (HELP)
Parks Director (HELP)
Payroll Clerks (HELP)
Personnel Administrator (HELP)
Personnel Assistants (HELP)
Physical Therapists (School) (HELP)
Physical Therapy Assistants (Schools) (HELP)
Planners (HELP)
Police Aides (HELP)
Police Aides (Spanish Speaking) (HELP)
Police Dispatchers (HELP)
Principal Account Clerks (HELP)
Program Assistants (HELP)
Program Assistants (Schools) (HELP)
Programmer Analyst Trainees (HELP)
Programmer Analysts (HELP)
Public Health Education Coordinators (HELP)
Public Health Engineering Technicians (HELP)
Public Health Engineers (HELP)
Public Health Nurses (HELP)
Public Health Sanitarians (HELP)
Public Information Officers (HELP)
Public Information Officers (Spanish Speaking) (HELP)
Public Safety Call Takers (HELP Program)
Public Safety Dispatcher Trainees (HELP)
Receiving Registry Clerks (HELP)
Receptionists (HELP)
Receptionists (NY HELPS Program - Local)
Receptionists (Spanish Speaking) (HELP)
Record Clerks (HELP)
Recovery Coaches (HELP)
Recreation Directors (HELP)
Recreation Leaders (HELP)
Recreation Supervisors (HELP)
Research Assistants (DCC) (HELP)
Safety Coordinators (HELP)
School Case Workers (HELP)
School Community Liaisons (HELP)
School Community Liaisons (Spanish Speak) (HELP)
School Food Service Director I (HELP)
School Food Service Director II (HELP)
School Food Service Director III (HELP)
School food Service Managers (HELP)
School Information Systems Data Managers (HELP)
School Personnel Associates (HELP)
School Secretaries I (HELP)
School Secretaries II (HELP)
School Secretaries III (HELP)
School Security Monitors (HELP)
Security Guards (HELP)
Senior Account Clerks (HELP)
Senior Cook Managers (HELP)
Senior Housekeepers (HELP)
Senior Library Clerks (DCC) (HELP)
Senior Library Clerks (HELP)
Senior Library Clerks (Spanish Speaking) (HELP)
Senior Office Assistants (HELP)
Senior Planners (HELP)
Senior Program Assistants (HELP)
Senior Program Assistants (Schools) (HELP)
Senior Systems Architecture Administrators (DCC) (HELP)
Senior Typists (HELP)
Senior Wastewater Collection Maintenance Mechanics (HELP)
Senior Web Designer Analysts (HELP)
Sheriff Aides (HELP)
Site Managers (HELP)
Social Welfare Workers I (HELP Program)
Software Applications Specialists (HELP)
Software Support Analysts (HELP)
Students' Records Assistants (HELP)
Supervising Criminal Justice Intake Specialists (HELP)
Supervising Helpline Crisis Counselors (HELP)
Supervising Library Clerks (HELP)
Supervising Psychiatrist Medical Director (HELP)
Supervisors of Buildings and Grounds (HELP)
Systems Analysts (GIS) (HELP)
Tax Record Clerks (HELP)
Technology Support Specialists (HELP)
Town Engineering Aides (HELP)
Transit Operations Assistants (HELP)
Transit Operations Supervisors (HELP)
Tree Supervisors (HELP)
Typists (HELP)
Typists (Spanish Speaking) (HELP)
User Services Administrators (HELP)
User Services Liaisons (HELP)
Veterans Outreach Coordinators (HELP)
Village Building Inspector -Zoning Administrators (HELP)
Vocational Counselors (HELP)
Wastewater Collections System Supervisors (PKT) (HELP)
Water and Wastewater Authority Projects Facilitator (HELP)
Water Maintenance Supervisors (HELP)
Water Systems Operators (HELP)
Water Treatment Plant Operators Grade II (HELP)
Water Treatment Specialists (HELP)
Water/Wastewater Treatment Plant Operator Trainees (HELP)
Youth Services Directors (HELP)