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Fair Hearings Client Rights and Responsibilities

If you think DCFS has made a wrong decision about your case, a Fair Hearing is your chance to explain it to an Administrative Law Judge from the New York State Office of Temporary and Disability Assistance’s Office of Administrative Hearings. The Office of Temporary and Disability Assistance will then issue a written decision, indicating whether our decision was right or wrong. The written decision may order DCFS to correct your case.

Options regarding a Fair Hearing include:

  • Request a Fair Hearing - Requests for a Fair Hearing can be completed online, by mail, telephone, or fax.
  • Request an Adjournment or Reopening - If you cannot appear at a hearing that has been scheduled but hasn't been held yet, you may request that it be adjourned (postponed) to another date. You may submit your request for an adjournment online, by mail, telephone or fax. If the hearing date has already passed and you didn't attend the hearing, under some limited circumstances, you may be able to have the hearing rescheduled..
  • Cancel a Fair Hearing - If you no longer need a hearing you have requested, let us know online, by mail, telephone or fax..


  • 845-486-3000
  • 845-486-3301
  • Department of Community and Family Services (DCFS)
    60 Market Street
    Poughkeepsie, NY 12601
  • Monday - Friday, 9 am-5:00 pm
    (Doors open at 8:30am)

Additional DCFS Locations

Only paperwork is accepted on Wednesdays for  Temporary Assistance, Medicaid, SNAP, and HEAP  (No in-person client interviews)

For all other issues, including inquiries or complaints regarding a specific fair hearing decision, obtaining an additional copy of a decision, or requests to amend a decision and/or reopen a hearing, you may contact the Office of Administrative Hearings at:

Office of Temporary and Disability Assistance
Office of Administrative Hearings

PO BOX 1930
Albany, N.Y. 12201-1930

Fax: 518-473-6735
Phone: 1-800-342-3334 (toll free)

Speech or Hearing Impaired Individuals

Please contact the New York Relay Service at 711 and request that the operator call us at 1-877-502-6155. Service at this number will only be provided to callers using TDD equipment.