When to Call an Ambulance... and when NOT to.

You should ALWAYS call 911 for an ambulance if you or someone else is experiencing a serious or life-threatening emergency such as:

• Chest pain or suspected heart attack
• Difficulty breathing or shortness of breath
• Severe bleeding that can’t be controlled
• Unconsciousness or unresponsiveness
• Signs of stroke (sudden weakness, numbness, or difficulty speaking)
• Choking and needs abdominal thrusts (Heimlich maneuver)
• Serious head, neck, or spine injuries
• Seizures, especially if they last more than 5 minutes or if it’s the person’s first seizure
• Major trauma (car crash, fall from a height, industrial accident, etc.)
• Severe allergic reaction (anaphylaxis)
• Severe burns
• Overdose or poisoning

Unsure? Call 911.

If the situation is not an emergency and doesn’t require immediate care, contact your primary-care provider, visit an urgent care walk-in center, or call a nurse advice line.

For example:

• Minor cuts, scrapes, or bruises
• Sprains and strains
• Flu, cold, or sore throat
• Mild allergic reactions (no trouble breathing or swelling of throat)
• Fever (unless in an infant under 3 months or accompanied by other serious symptoms)
• Minor burns
• Toothache or dental issues
• Transportation needs for non-urgent medical appointments
• Sunburn

Ambulances are emergency vehicles and should NOT be used as a ride or taxi service - even for medical appointments.