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Frequently Asked Questions

Public Water and Sewer Service  

Q.  How do I hook up to a public water service or sewer system?   

There are many different entities that provide water and sewer service in Dutchess County. Each system has its own set of requirements for hook-ups and you must contact the entity that operates the system that has the ability to provide service to your property to determine their requirements. Generally the local municipal (Town, Village or City) office will be able to provide the information regarding which system services which properties in their municipality as long as they have a specific address or tax parcel number.

Billing  

Q.  Where do I call about a problem with my water or sewer bill?   

To resolve problems with a water or sewer bill call the municipality that provides your water or sewer service.  

For services from a water or wastewater system that is owned and operated by the Dutchess County Water and Wastewater Authority, call our main number at 845-486-3601 Monday through Friday from 9:00 p.m. to 5:00 p.m.  

The systems owned and operated by the Dutchess County Water and Wastewater Authority include: Chelsea Cove Wastewater System, Hyde Park Water System, Rokeby Water System, Staatsburg Water System, Schreiber Water System, Valleydale Water and Wastewater Systems, Zone D Water System, Dalton Farms Water System (Zone H), and Dalton Farms Wastewater System, Fairways Water and Wastewater System, Greenbush Water System, Greenfields Water and Wastewater System, Pinebrook Water and Wastewater System, Quaker Hills Water System, Shore Haven Water System, Arbors Water System, Tivoli Water System, Tivoli Wastewater System, Violet Avenue Water System, Vanderburgh Cove Wastewater System, and Birch Hill Water System.

Water Reading  

Q.  Where do I call to get a water reading?   

Water systems in Dutchess County can be owned and operated by a variety of public and private entities. Each system has its own set of requirements for readings and you must contact the entity that operates the system that provides service to your property to determine their requirements. Generally the local municipal (Town, Village or City) office will be able to provide the information regarding which system services which properties in their municipality as long as they have a specific address or tax parcel number.  

To get a water usage reading from one of the systems that is owned and operated by the Dutchess County Water and Wastewater Authority that is outside the normal scheduled cycle, for such purposes as property closings, call  our main number at:  845-486-3601, Monday through Friday 9:00 a.m. - 5:00 p.m.

The Water Systems owned and operated by the Authority include: Hyde Park Water System, Rokeby Water System, Staatsburg Water System, Schreiber Water System, Valleydale Water System, Hyde Park Zone D & L Water Systems, Dalton Farms Water System, Fairways Water System, Greenbush Water System, Greenfields Water System, Pinebrook Water System, Quaker Hills Water System, Shore Haven Water System, Arbors Water System, Tivoli Water System, Violet Avenue Water System, and Birch Hill Water System.

Water Testing  

Q.  Who do I call to get my water tested?   

Contact the Dutchess County Department of Behavioral & Community Health's Environmental Laboratory at 845-486-3411 for water testing and for more information.

Other  

Q.  How do I make a Freedom of Information (FOIL) request?   

Simply write your request and send it to the “FOIL Officer” at the Dutchess County Water and Wastewater Authority’s main office: 

1 LaGrange Avenue
Poughkeepsie, NY 12603

Your request must reasonably describe the records for which you are looking and should mirror the format outlined in the sample request provided.  The following is the sample request letter: Sample FOIL Request (.pdf)

When an agency receives a request, §89(3)(a) of the NYS Freedom of Information Law requires that it has five business days to grant or deny access in whole or in part, or if more time is needed, to acknowledge the receipt of the request in writing and indicate an approximate date by which the agency will respond to the request.

Full text of the FOIL can be found on the Department of State, Committee on Open Government page.

The typical charge for records is twenty-five cents per page - up to 9”x14” size.  For paper copies which are larger than 9”x14”, and/or for records which may be in other formats/media, charges are based on actual production costs.  You will be advised of the estimated cost at the time the requested records have been identified and become available to you.

For additional information/assistance, please contact the Authority’s FOIL Officer at 845-486-3601, dcwwa@dutchessny.gov, or fax at 845-486-3656.

**Record Access and Appeals Officers read and review the Freedom of Information Law annually**