REQUEST FOR DEFERRED WATER PAYMENT AGREEMENT DUE TO COVID-19 RELATED FINANCIAL HARDSHIP
Any residential or small commercial (25 or fewer employees) water customers, or commercial water customers whose account serves residential premises, that has experienced financial hardship due to the COVID-19 Pandemic emergency may request a payment deferral for water bill(s) without late fees or penalties. Deferred Payment Agreements are available for water bills issued during the time that the State of Emergency is in place.
To enter into a Deferred Payment Agreement, customers must submit a Payment Deferral Request Form to DCWWA, by mail or by email. The Payment Deferral Form can be accessed HERE or one can be requested from DCWWA by calling (845) 486-3601 or by emailing email@example.com
Relevying past due water charges is prohibited for an additional 180 days after either the expiration of the COVID-19 State of Emergency or December 31, 2021, whichever is earlier, for those customers that have entered into a Deferred Payment Agreement.