Due to a recent change to New York State Public Service Law, any residential water customer that has experienced financial hardship due to the COVID-19 Pandemic emergency is entitled to request a payment deferral for water bill(s) without incurring late fees or penalties. This applies to water charges only, and not to sewer charges, and only to residential, not commercial, customers.
Deferred Payment Agreements are available for water bills issued during the time period that the current State of Emergency is in place. The State of Emergency was put in place on March 7, 2020 and is currently set to expire on October 4, 2020, but may be extended by the Governor.
To enter into a Deferred Payment Agreement, residential customers must submit a Payment Deferral Request Form to DCWWA, by mail or by email.